Respond to online customers in real-time

29th Oct

Using online chat features on your website enables customers to get instant answers to their questions.

There are various options for chat features for your site – and they include functionality such as chatbots even when you’re not available (welcome messages, automated responses).

Online chat can be a great way to win-over customers quickly, and can also integrate with existing chat channels – such as Facebook Messenger.

If you’d like us to help you explore chat features to your site – whether it’s a standard website or an e-commerce site, get in touch with us.

It’s worthwhile noting – that while you can set up chatbot features, online chat is best if you’re going to be often available to respond to messages. Leaving customers without a reply can cause more annoyance than help.